Alegria Travel is committed to protecting the privacy and confidentiality of your personal information. Our Privacy Policy is available for viewing here: (Alegria Website).
Here’s a revised and structured version of the Last-Minute Reservations, Reservation Changes, Sargassum Advisory, Scope and Nature of Our Service, Limitation of Liability, Credit Card Transactions, Providers Alternatives and Add-On Items, Flight Confirmation and Plane Seat Assignment, Group Travel Packages, Not Included in the Rates, Health and Special Requirements, Photographs & Maps, Refusal of Service, Policies on Pictures, Text Offers and Alerts, Jurisdiction, Negotiation, Mediation, Arbitration, and Class Action Waiver sections for your website:
Last-Minute Reservations:
- For bookings made within 30 days of the travel date, we only accept cash payments or cashier’s checks.
Reservation Changes:
- Changes to reservations may result in a rate adjustment. For example, changes in the number of guests booked may affect the originally reserved promotional rate, subjecting the reservation to the current rate at the time of change.
Sargassum Advisory:
- Sargassum, a free-floating seaweed, may intermittently wash up on Caribbean and Gulf of Mexico beaches, impacting beach conditions. While resorts endeavor to maintain cleanliness, guests may experience some inconvenience during their stay.
Scope and Nature of Our Service, Limitation of Liability:
- Alegria Travel acts solely as a travel agent, facilitating bookings with various transport service providers, hotels, tours, airlines, cruises, and rail companies. We do not control these providers’ operations or services and do not endorse their quality or standards. Any issues or disputes regarding services must be addressed directly with the respective provider.
- Alegria Travel and its affiliates are not liable for acts or failures to act by any travel service provider or third party. This includes but is not limited to, illness, natural disasters, strikes, overbooking, mechanical failures, and other factors beyond our control. Customers are responsible for additional costs incurred due to such events.
Credit Card Transactions:
- Maximum credit card payment per transaction: $5,000. Maximum per customer: $8,000. If a credit card payment is declined, outstanding amounts must be settled immediately via money order or cash.
Providers Alternatives and Add-On Items:
- Alegria Travel reserves the right to substitute airlines or other providers if necessary. If a booked hotel is unavailable, we may replace it with an equivalent or superior option.
- Optional add-on items such as excursions or concerts are provided as a courtesy. If circumstances prevent delivery of these services, no refunds, exchanges, or compensations are guaranteed.
Flight Confirmation and Plane Seat Assignment:
- Clients should confirm flight times directly with the airline before departure. Check-in requirements are at least 3 hours before domestic flights and 4 hours before international flights. Failure to comply may result in seat loss.
- Airfare taxes and fuel surcharges may change until tickets are issued. Seat assignments may not be available on all flights, especially with lower fare categories.
Group Travel Packages:
- Itineraries specify included services; anything not listed is excluded. Itinerary activities may change, and unavailable activities may be substituted due to factors beyond our control.
Not Included in the Rates:
- Fees such as U.S. and international arrival/departure fees, government-imposed charges, port taxes, passports, visas, vaccinations, tips, laundry, minibar, optional excursions, porterage, and personal expenses are not included unless stated otherwise.
Health and Special Requirements:
- Travelers are responsible for understanding health requirements for destinations and carrying necessary documentation. Notify service providers of any special needs (e.g., medical medical, or dietary).
Photographs & Maps:
- Images and maps on our site are for informational purposes and may not accurately reflect purchased items or exact locations.
Refusal of Service:
- Service providers reserve the right to refuse service at their discretion, including due to lack of documentation, health concerns, intoxication, or disruptive behavior.
Policies on Pictures:
- Photography and video policies aboard airlines or other private spaces vary by provider. Confirm rules with the respective provider before capturing images.
Text Offers and Alerts:
- You can subscribe to Alegria Travel text or MMS messages for promotions by texting “Alegria” to 305-335-3588. Up to four messages per month may be sent. Standard message and data rates may apply.
- To unsubscribe from promotional messages, text “STOP” to 305-338-3588. This action does not affect other SMS features.
Jurisdiction:
- These Terms of Service are governed by the laws of the State of Florida.
Negotiation, Mediation, Arbitration:
- Disputes should be resolved through negotiation in good faith. If unresolved, disputes will proceed to mediation and then arbitration administered by JAMS, under its rules.
Class Action Waiver:
- Customers waive the right to participate in class action lawsuits against Travel and agree to resolve disputes individually through arbitration.
- Inclusions and Exclusions: Services included in the tour are strictly as listed; anything not mentioned is excluded. This includes fees, taxes, tips, and personal expenses.
- Accommodations: Hotels listed in the itinerary are for reference only. Amenities like elevators and air conditioning are not guaranteed in all properties. Room configurations (such as triple rooms) can vary widely.
- Health and Special Requirements: Travelers are responsible for knowing health requirements and carrying out necessary documentation (e.g., vaccinations). They must inform service providers of any special needs.
Risk and Responsibility: Alegria Travel acts as an agent and is not liable for actions or omissions of service providers or governmental entities. Travelers assume risks related to illness and other contingencies.
- Dispute Resolution: Disputes should first be resolved through negotiation. If unresolved, mediation through JAMS is required, followed by arbitration if necessary. Class action waivers are in place, requiring individual claims.
- Privacy: Alegria Travel has a privacy policy ensuring the confidentiality of personal information.
These terms aim to clarify the responsibilities of both Alegria Travel and travelers, covering various aspects from booking conditions to dispute resolution and privacy protection. Travelers need to review these terms thoroughly before booking to understand their rights and obligations during the trip.
Travel Packages Overview
Inclusions and Exclusions: Our travel packages clearly outline all included services. Any services not explicitly listed are considered excluded. This encompasses government fees, taxes, gratuities, and personal expenses.
Accommodations: Hotel listings provided serve as references. Please note amenities such as elevators and air conditioning are not guaranteed in all properties. Room configurations, including triple rooms, may vary.
Health and Special Requirements: Travelers are responsible for familiarizing themselves with health requirements and ensuring necessary documentation, such as vaccinations, is in order. Please inform us of any special needs.
Risk and Responsibility: As your travel agent, Alegria Travel assumes no liability for actions by service providers or governmental authorities. Travelers accept responsibility for potential risks, including illness, acknowledging the evolving nature of travel protocols.
Dispute Resolution: Should any issues arise, we encourage initial resolution through negotiation. If unresolved, mediation through JAMS is mandatory, followed by arbitration if necessary. Please note our policy on individual claims and class action waivers.
Privacy: Alegria Travel values your privacy and adheres to strict confidentiality standards. Our comprehensive Privacy Policy outlines our commitment to protecting your personal information.
Privacy /Security Policy
This Privacy and Security Policy (“Policy”) outlines how Alegria Travel Agency Travel, LLC (“we,” “our,” or “us”) handles your personal information. We are dedicated to safeguarding the privacy and confidentiality of your data through robust physical, electronic, and procedural measures. This Policy may be updated from time to time, and your continued use of our services or the website located at (“Alegriatravelagency.com”) signifies your acceptance of any changes to this Policy.
In this Policy, “Third Party” refers to any entity other than us.
Use of Personal Information Collected
We only collect personal information that is relevant for its intended use and take reasonable steps to ensure its reliability, accuracy, completeness, and currency. Personally identifiable information may be used in several ways, including:
A) Communication: To communicate with you regarding your account or provide information about the Website.
B) Service Enhancement: To develop higher quality, more useful services by analyzing usage trends, demographics, and interests in specific areas of the Website.
C) Customer Service: To deliver prompt and effective customer support.
D) Website Operations: To support the operation of the Website, including account maintenance, record-keeping, troubleshooting, dispute resolution, and enforcement of our terms and conditions.
E) Information Updates: To inform you about our services.
F) Ancillary Purposes: Including but not limited to:
- Identification of fraud or error.
- Regulatory reporting and compliance.
- Development, improvement, and marketing of our products and services.
- Servicing our relationship with you, including updates on promotions and services we believe may interest you.
- Conducting market research to gauge customer satisfaction and gather feedback on our relationship with you.
- Facilitating your participation in loyalty programs.
- Analyzing trends in sales and travel destinations.
- Conducting marketing activities.
- Internal accounting and administration purposes.
Disclosure of Personal Information to Third Parties
- We may disclose personally identifiable information about you to third parties under the following circumstances:
- A) With Your Consent: We will share your information with third parties only when you provide explicit consent.
- B) Service Providers: Personal information may be shared with service providers directly involved in facilitating your reservations and related services.
- C) Transactions Initiated by You: Information may be disclosed to third parties to facilitate transactions or communications initiated by you.
- D) Agents and Advisors: We may disclose personal information to our agents and advisors (such as accountants or attorneys) strictly as necessary for them to provide their services to us or you, under strict confidentiality agreements.
- E) Legal Compliance and Protection: We may disclose information when required to comply with the law, enforce our terms and conditions, protect our rights, property, or safety, or respond to legal requests.
- F) Suspected Illegal Activity: If we suspect illegal or potentially illegal activity, we may disclose personal information to law enforcement or other appropriate authorities, even without a court order.
- G) Aggregate Information: We may share aggregated information that does not identify individual users, such as total visitor numbers to the website in each period.
- H) Security Measures: We take reasonable steps to protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction through physical, electronic, and managerial procedures. However, no system can guarantee complete security over the Internet.
- I) Business Transfers: In the event of a merger, acquisition, reorganization, or transfer of assets, your personal information may be transferred to a successor-in-interest. Any third party acting as our agent must adhere to privacy protections equivalent to those outlined in this policy.
International Data Transfers
In delivering our services to you, it may be necessary to transmit personal information to relevant overseas third-party service providers, affiliates, or licensees. Please inform us if you have any objections to such transfers.
Information Security
We have implemented robust physical, electronic, and managerial security measures to safeguard personal information from loss, misuse, alteration, or destruction. Our use of advanced technology ensures the security of all data transmitted via the Website, including Secure Sockets Layer (SSL) technology where applicable.
Opt-Out
Visitors have the option to decline the collection or use of their personal information for secondary purposes or promotional correspondence by emailing us at info@risatravel.com.
Continued Use
By continuing to use the Website, you consent to our reasonable use of your personal information as necessary for such usage. For sensitive information, aside from its original purpose, we will obtain your affirmative or explicit consent before disclosing it to a third party or using it for other purposes.
Third-Party Sites
Our website may link to other sites we believe offer valuable information to visitors. We do not control these third-party sites or their privacy practices; our Policy applies solely to information supplied or collected in connection with our website. Visitors should review the privacy policies of these third-party sites.
Access and Correction
Upon request via postal mail or email, we will provide visitors with a summary of personally identifiable information we retain about them within a reasonable timeframe. Visitors may update, correct, or remove their records from our database unless it imposes a disproportionate burden or expense or violates the rights of others.
Feedback and Complaints
Your feedback on our Policy is valuable to us. For comments or complaints, please contact us at info@alegriatravel.online We investigate and seek to resolve any complaints or disputes regarding the use and disclosure of personal information by this Policy.
Alegria Travel Agency 305-338-3588 786-960-6988 14850 SW 26th ST #207 Miami, FL, 33185.
Horario: lunes-viernes 9:00am-6:00Pm Sabado 9:00AM-3:00PM
Policy Amended June/25/2024
English 
Spanish