Alegria Terms of Service

Posted by Alegria-admin Posted on August 20, 2024

Please read, understand, and accept the following Terms of Service before booking with us:

Passports:

All individuals departing from the United States of America must possess a valid passport. Travel is not permitted if your passport or resident card is expired. Alegria Trave
It is your responsibility to ensure you have valid travel documentation, including passports and visas, which meet the requirements of immigration and other government authorities at each destination.
A government-issued ID is required for travel within the USA.

Passport Expiration:

We do not check passport expiration dates. As a passport holder, you must ensure its validity before travel.
Please ensure your passport has at least six months of validity beyond your return date to the U.S. Apply for a new passport several months in advance if necessary.

Visas and Other Requirements:

You confirmed visa and other entry requirements with your destination’s United States Department of State or relevant government agency.
Any fines, penalties, or expenditures incurred due to inadequate documentation will be your sole responsibility.

Payment Plan:

If you are paying in installments, you must adhere to the following rules to avoid cancellation:
- 90 days before travel: Half of the reservation price must be paid.
- 60 days before travel: The total reservation price must be fully paid.
- For cruise reservations, the total price must be paid 120 days before departure.
Installment frequency: Bi-weekly or monthly.
Minimum installment payment varies depending on your destination.
The Payment Plan Agreement, if signed, forms part of these Terms of Service.

Please ensure you review and accept these Terms of Service before proceeding with your booking. If you have any questions, feel free to contact us.

Deposit:

A non-refundable deposit per person is required, regardless of the initial payment amount.
The deposit must be paid in full to reserve a reservation.

Cancellations and Refunds:

Cancellation requests must be submitted in writing to Alegria Travel Agency and the client who made the reservation. Verbal cancellations will not be accepted.
The cancellation date is determined by the date Alegria Travel Agency receives the written notice.
If the reservation was rescheduled and subsequently canceled, refunds are calculated based on the original departure date before rescheduling.
Alegría Travel Agency, LLC is not responsible for health problems or unpredictable circumstances that travelers may incur.
Alegría Travel Agency LLC suggests purchasing Travel Insurance that protects you and your family against any unforeseen events. Check out the Name Insurance offer for the insurance we are going to use.

Refund Policy:

Deposit: The deposit is non-refundable.
Cancellation 121 days or more before departure: Refund amount is the amount paid, less the non-refundable deposit and any other non-refundable items (see below).
Cancellation 60 to 120 days before departure: Up to 50% of the reservation price may be refunded, less non-refundable items.
Cancellation 59 days or less before departure: No refund available.

Refund Method:

Credit card refunds are issued to the credit card used for the original payment. If the original credit card is no longer available, refunds will be issued as credit for future travel with Alegria Travel Agency LLC.
Payments made via cash, check, or bank transfer may be refunded via bank transfer.

Non-Refundable Items:

In addition to the refund based on the cancellation date, cancellations may incur charges up to 100% of the booking price due to the following non-refundable items:
- Airline tickets.
- Cancellation penalties imposed by hotels, cruise lines, wholesalers, tour operators, and other providers.
- Fees for visa requests and any visa fees paid by Alegria Travel.
- Any services already paid for by Alegria Travel to a provider.

Provider Policies:

If an airline, tour operator, or other service provider cancels a flight or service, refunds or credits are subject to the provider’s terms and conditions. Some providers may issue credit vouchers instead of cash refunds.

This policy outlines the terms regarding deposits, cancellations, and refunds clearly for potential customers booking with Alegria Travel Agency LLC. If you have any further questions or need adjustments, feel free to let me know!

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LAST-MINUTE RESERVATIONS:

We only accept cash payments or cashier checks for bookings made within 29 days of the travel date. RESERVATION CHANGES. Any changes to a reservation may result in a change to the booked rate. For example, a change in the number of guests booked at a hotel may cause the loss of the originally reserved promotional rate, and the reservation will then be subject to the current hotel rate at the time of the change.

SARGASSUM ADVISORY:

Sargassum is a free-floating seaweed that is especially prolific in the Caribbean Sea and Gulf of Mexico. While beneficial to ocean life, these large free-floating seaweed mats often wash up on beaches. The amount of seaweed on the beaches fluctuates based on the time of year and ocean currents. While resorts do their best to maintain the beaches for their guests, you may experience some inconveniences during your stay.

SCOPE AND THE NATURE OF OUR SERVICE AND LIMITATION OF LIABILITY:

Alegria Travel acts as a travel agent only. We sell various travel-related products on behalf of numerous transport service providers, including, but not limited to hotels, tours, airlines, cruises, and rail. Alegria Travel’s obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. We have no responsibility for these services because we have no control or legal relationship over its personnel, equipment, operation, or property. Our service does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or rating, type of accommodation of any Trip Provider (or its facilities, venue, vehicles, (main or ancillary) products or services) made available, save as explicitly indicated or set out otherwise. A request to the hotel cannot be guaranteed. We are not responsible for flight delays or flight changes decided by the airlines. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. You understand that your legal recourse is against the specific provider, not Alegria Travel. Alegria Travel and its employees, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel including without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. All such persons and entities are independent contractors and are in no way affiliated withAlegria Travel. You may see the name Alegria Travel affixed to motor vehicles, on signs around the hotel or elsewhere. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by Alegria Travel in any way. Alegria Travel is not liable for any negligent or willful act or failure of any travel service provider or any third party. AlegriaTravel is not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of God or force majeure, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failures of airplanes or other means of transportation, or for any failure of any transportation mechanism to arrive or depart on time. If due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your hotel, transfers, and meal costs. Baggage is entirely at the owner’s risk. Customers specifically agree that Alegria Travel does not accept liability for failure to meet any of our obligations to you if the failure is due to events beyond our reasonable control. If we fail to meet any of our obligations, we shall only be dependable for direct losses and not for any indirect or consequential losses. Where we are liable to you our maximum liability to you shall not exceed the price of your reservation unless otherwise stated by law.

CREDIT CARD TRANSACTIONS:

Maximum credit card payments per credit card: $5,000. Maximum credit card payments per customer: $8,000. If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against Alegria Travel, and if payment has been made to Alegria by credit card, you agree that you will not seek to charge back your payment to Alegria. Travel incurs any costs, including but not limited to attorneys’ fees, to recover any payments charged back, you agree that you will be liable for these costs. If the credit card is declined, you guarantee that you will settle any amounts owing to Alegria Travel via money order or cash immediately.

PROVIDERS ALTERNATIVES AND ADD-ON ITEMS:

We reserve the right to change Airline and other providers. Should your hotel be unavailable, we reserve the right to change it for one of an equal or better category. The add-on items including but not limited to Excursions and Concerts are offered as a courtesy. We will make proper arrangements to deliver those services; but if for any reason they cannot be delivered it does not entitle us to refunds, exchanges, or compensations of any kind.

FLIGHT CONFIRMATION AND PLANE SEAT ASSIGNMENT:

We strongly suggest that clients reconfirm exact flight times with the carrier before departure. Air travelers are required to check in at least 3 hours before departure time for domestic flights and 4 hours for international flights and must report to the gate at least 1 hour before departure time. Failure to comply may result in the loss of the seat to another passenger. Airfare taxes and fuel surcharges are subject to change without notice until paid in full and air tickets are issued. Airfares may change without notice before e-ticket issuance. Fares may not be available on all flights and/or travel dates while certain fares may only be available for new bookings. If you want the seats of your group to be together, please ask the agent what the extra cost is, since the least expensive fares do not usually allow you to select specific seats. Many airlines do not allow advance seat assignments for groups. Most airlines secure seat blocks for groups but do not assign passengers to specific seats until airport check-in.

GROUP TRAVEL PACKAGES:

In each tour, the itinerary specifies the services included in the trip. As a rule, a strictly literal approach must be followed that leads to the conclusion that what is not specifically listed as included in the tour price is excluded. The order of the activities in the itinerary can change. Besides, if it is not possible to conduct an activity on the itinerary for reasons beyond the control of the tour operator, it will be replaced by another activity. Not Included in the Rates. U.S. and International arrival and departure, and other government-imposed fees. Port taxes; passports; visas and vaccinations; tips to your tour director, host, driver, local guides, and/or ships’ crew; gratuities on ferries, trains, and cruise ships; laundry; telephone; minibar; alcohol, beverages, and food outside of the contracted menu as presented at a hotel or restaurant (these extra items will be billed to you before leaving the hotel or restaurant); optional excursions; airport transfers on non-qualifying flights; porterage at airports and train stations; travel insurance premiums; carrier baggage fees; and all other items of a personal nature. Hotels mentioned in the itinerary are samples used as reference only. Special requests such as elevators, air conditioning, etc. are not guaranteed on all properties. In addition, even if a property has amenities such as air conditioning or an elevator, it is not guaranteed that it will be operational during your stay. All rooms have private bathrooms and a TV. Some of them also offer a mini bar, a safe box, and a hairdryer. Many hotels in Europe do not have air conditioning or local legislation establishes limited dates of use. In some circuits exist certain slight differences within the quality of the hotels located in the same city. Due to narrow streets, buses are not always able to park in front of the hotel. In this case, passengers may have to walk a short distance with their bags to the hotel. In several cities, the hotels where groups stay are not located near the city center. Please keep in mind that standards, bed sizes, and room dimensions can however vary between hotels of the same class, in different countries, and even in the same country. Numerous hotels do not have triple rooms offering, instead, standard rooms based on twins or double beds with an extra bed which may be a camp bed style or a sofa bed. Triple roomson cruises are typically composed of two twin beds and one bunk bed. We do not recommend a triple room unless you travel with kids as conditions may often be cramped. Most hotels in Europe do not accept more than three people, including minors, per room; if you are traveling in a family of four with kids under three, you may consider booking two bedrooms. There is a limited number of triple bedrooms in each hotel, and on some exceptional occasions, it may be necessary for users to use a double and a single room instead. Booking a triple room implies the acceptance of these conditions.

HEALTH AND SPECIAL REQUIREMENTS:

It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Please advise the airline/hotel/service provider of any specific requirements you may have, for example, special meals, medical requirements, and so on. Governments and local officials could implement travel requirements related to diseases. Keep in mind that travel requirements are updated often and can change rapidly, so we recommend checking the country, city, and state websites before your trip for the latest information. Also, the airlines, transportation services, entertainment companies, facilities, tour operators, and hotels could put in place preventative measures to reduce the spread of diseases. Tourism and transportation service providers have information available online regarding their policies. You must keep updated with the most current information since the protocols, measures, and restrictions are constantly evolving. Please be advised that Alegria Travel only acts as your travel agent. Therefore,AlegriaTravel is not responsible in any way for the acts or omissions, protocols, restrictions, or measures applied by any country, city, state government, airport, hotel, tour operator, transportation services, hotels, or any other individual or company. By booking with AlegriaTravel, you further acknowledge, understand, appreciate, and agree that your participation in any travel may result in exposure to and illness from infectious diseases, including, but not limited to, MRSA, Influenza, and COVID-19. While actions may reduce this risk, the risk of serious illness and death does exist. By traveling you knowingly and freely assume all such risks, both known and unknown, even if arising from negligence, and assume full responsibility for your participation and exposure.

PHOTOGRAPHS & MAPS:

All photographs and videos are shown on the site for informational purposes only and may not represent the actual item category purchased. Maps represented on the site are shown for informational purposes only and display only approximate locations and attractions and are not intended to be exact in every detail.

REFUSAL OF SERVICE:

Alegria Travel assumes no liability for the acts of the service provider in refusing service. Service providers reserve the right to refuse service to travelers at their sole discretion and including without limitation if the traveler lacks proper documentation for the country of destination, has a contagious disease, is under the influence of alcohol, drugs, or narcotics, and/or manifests disruptive and/or unruly behavior.

POLICIES ON PICTURES:

The customer accepts that as soon as you board a plane or enter another provider facility, you are in a private space and are beholden to the rules of the airline or the provider, whether you know about them or not. The client must confirm with the airline or other providers what their policy is on photography and video on board airplanes or in other private spaces. Some Airlines and other providers have policies prohibiting filming other passengers or company personnel, using any voice or audio recording or transmission while on an aircraft or in other private spaces, photography or video recording of company personnel, other customers, aircraft, or other equipment or procedures, and company monitors. Some airlines and other providers have internal policies that allow employees to stop passengers from taking photographs or filming at their discretion.

TEXT OFFERS AND ALERTS:

You can sign up to receive periodical text or MMS messages with Alegria Travel promotions and exclusive offers either by texting “Alegria ” to 305-338-3588 or in the booking request. By doing that, you consent to receive up to four messages per month sent by automated means. Signing up to receive text or MMS messages is not a condition of purchase. This service is free from AlegriaTravel, but carrier message and data rates may apply. To take advantage of the Alegria Travel text or MMS messaging features, you must have a text and MMS messaging-enabled mobile device with a text messaging plan. Message content is not available on all carriers. To stop receiving promotional text or MMS messages from Alegria Travel, simply text “STOP” to 305-338-3588. We will remove your mobile number from our subscriptions list. This will not disable your ability to use Alegria Travel’s other SMS features. It will only remove you from our promotional text messaging subscriptions list. To start receiving our promotional texts again, text “Alegria to 305-338-3588, and we will add your mobile number back into our promotional database.

JURISDICTION:

These Terms of Service shall be construed by the laws of the State of Florida.

NEGOTIATION:

The customer shall attempt in good faith to resolve any dispute arising out of or relating toAlegriaTravel services promptly by negotiation. Any party may give the other party written notice of any dispute not resolved in the normal course of business. Within 15 days after delivery of the notice, the receiving party shall submit to the other a written response. Within 30 days after delivery of the notice, both parties shall meet at a mutually acceptable time and place. Unless otherwise agreed in writing by the negotiating parties, the above-described negotiation shall end at the close of the first meeting of the executives described above (“First Meeting”). Such closure shall not preclude continuing or later negotiations if desired. All offers, promises, conduct, and statements, whether oral or written, made in the course of the negotiation by any of the parties, their agents, employees, experts, and attorneys are confidential, privileged, and inadmissible for any purpose, including impeachment, in arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the negotiation. At no time before the First Meeting shall either side initiate an arbitration or litigation related to Alegria Travel services except to pursue a provisional remedy that is authorized by law or by Judicial Arbitration and Mediation Services, Inc., or its successor (JAMS) Rules or by agreement of the parties. However, this limitation is inapplicable to a party if the other party refuses to comply with the requirements of the Paragraphs above.

MEDIATION:

If the matter is not resolved by negotiation under the paragraphs above, then the matter will proceed to mediation as set forth below. The customer agrees that any disputes, claims, or controversies arising out of or relating to Alegria Travel services shall be submitted to JAMS, for mediation, and if the matter is not resolved through mediation, then it shall be submitted to JAMS, or its successor, for final and binding arbitration. Either party may commence mediation by providing JAMS and the other party with a written request for mediation, setting forth the subject of the dispute and the relief requested. The parties will cooperate with JAMS and with one another in selecting a mediator from the JAMS panel of neutrals and in scheduling the mediation proceedings. The parties agree that they will participate in the mediation in good faith and that they will share equally in its costs. All offers, promises, conduct, and statements, whether oral or written, made in the course of the mediation by any of the parties, their agents, employees, experts, and attorneys, and by the mediator or any JAMS employees, are confidential, privileged and inadmissible for any purpose, including impeachment, in any arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the mediation.

ARBITRATION:

The customer agrees that if the matter is not resolved by negotiation or arbitration, any controversy or claim arising out of or relating to Alegria Travel services shall be settled by arbitration administered by JAMS, under its commercial arbitration rules. The number of arbitrators shall be one. The place of arbitration shall be Miami, Florida. Judgment on the award rendered by the arbitrator may be entered in any court of Miami Florida. In any arbitration arising out of or related to Alegria o Travel services, the arbitrator(s) are not empowered to award punitive or exemplary damages, incidental, indirect, or consequential damages, including damages for lost profits; and the parties waive any right to recover any such damages. As an exception to the arbitration, individual claims can be brought in small claims court in Miami Dade County.

CLASS ACTION WAIVER:

The customer hereby waives the right to any class action proceeding or counterclaim against Alegria Travel, its affiliates, successors, or assigns, whether at law or equity, regardless of which party brings suit. Any claims against Alegria Travel must be brought only in an individual capacity and not as a plaintiff class member or representative action. This waiver shall apply to any matter whatsoever between the customers and Alegria Travel that arises out of or is related in any way to the reservation, the services provided by Alegria Travel, its affiliates, successors, or assigns of the business, and/or any goods, property, or services.